FAQ

Tuition fees are to be paid by bank transfer.

Payments are primarily requested in Euros. However, we can accommodate payments in Japanese Yen or other currencies upon request.
Please note that additional fees may apply due to exchange rate fluctuations.

Yes, the following fees are required upon enrollment:

• Enrollment Fee: 200 Euros
  (covers administrative costs).
• System Maintenance Fee: 20-50 Euros
  (covers the maintenance of our online platform and support system).

No, the enrollment fee is waived for students re-joining our school.

Yes, we offer a sibling discount. The enrollment fee is waived for the second and any subsequent children.

The minimum contract period is 3 months.

Yes, changes are possible.
Please notify us as early as possible, as it may result in a change of tutor.

As a general rule, we do not offer make-up lessons for absences due to student or family circumstances. However, if you know the schedule conflict in advance, we can try to adjust the schedule if notified at least 10 days prior.

Yes, we can create a focused study plan to target specific weak subjects.

Our policy is to focus on one subject per lesson.

We provide fully personalized instruction, tailoring the curriculum to each student’s understanding and character. We identify their strengths and weaknesses and guide them with a supportive approach.

With our one-on-one format, our tutors are skilled at recognizing when a student’s concentration wanes. We incorporate appropriate breaks and interaction to help maintain focus throughout the lesson.

Our online lessons are accessible from anywhere in the world. We have students from Japan, Singapore, Hong Kong, Thailand, the US, the Netherlands, the UK, Germany, France, Switzerland, and many other countries. We accommodate different time zones, so please feel free to inquire.

No, the terms of your contract will remain the same.

We teach students from elementary through high school, covering all grades and ages, with a specialty in supporting those attending international schools. We provide support from school entrance preparation to graduation.

All lessons are conducted online in a one-on-one format.

We base our lessons on the school’s curriculum and customize it according to the student’s academic level and goals. We identify areas needing reinforcement and create an individual learning plan.

Our tutors are qualified professionals, including current international school teachers holding national teaching licenses, IB certifications, and English teaching qualifications (e.g., TESOL, TEFL).

We assess progress through school report cards, teacher feedback, and our own continuous evaluation.

Yes, we inform parents of their child’s learning status and progress, particularly when new school reports are issued.

If you notify us at least 10 days in advance, we will arrange a rescheduled lesson.

Yes, it is possible. We request at least two weeks’ advance notice whenever possible.

Yes, you can put your lessons on hold. Breaks are handled in one-month increments.

You may cancel your contract under the cooling-off policy within 8 days of receiving the written contract.

Please notify us at least one month in advance.

Yes, cancellation is possible mid-month; however, we are unable to provide refunds for the remaining lessons.

No, there are no cancellation fees.